FACILITATING THE BEST QUALITY OF LIFE POSSIBLE
We Understand The Needs of Our Vulnerable Clients & Their Support Networks
I used Epiphany service to obtain a social care package for my mother who had Dementia and additional high needs. I tried for two years battling with Herts social services to obtain some support. After Epiphany got involved they managed to get my mother a full social care package which included suitable care workers who spoke Italian. As my mothers Dementia had her falling back into her first language. This sensitivity of service and a genuine empathetic service I received was frankly above and beyond. I never suggested this but they sourced Italian speaking carers for my mother. Angelina the Director was always on hand to advise me every stressful step of the way. I was at my wits end before contacting the agency and was myself falling ill.. In addition to the high level of advocacy work and consultation I received a much higher level of Direct Payments. I assumed the amount they offered was what I could obtain. With the advocacy part if the service the agency asked for an appeal and I was awarded the highest Direct Payment based on my mothers need. This was such an invaluable help as this allowed me to spend more quality time with my mother and this was invaluable to our family. An excellent agency that has a genuine human touch. Thank you especially to Angelina a rare, kind and empathetic individual.
Fantastic support with regards my Grandfather. Was provided with a wealth of valuable information. Highly knowledgeable with a professional service at every consultation.
Have been providing amazing support to my elderly granny. Carers have been very supportive and caring, using their Montessori approach to give her a sense of purpose and regain her confidence.